Refund policy

Can I get the refund if I don’t like the taste of a product?

Unfortunately we are unable to provide refunds if you don’t like the taste of a product, as taste is subjective. At best we can offer you a discount on your next purchase.

Can I get a refund if I change my mind?

We cannot provide refunds if you have changed your mind after receiving the product.

Issues
Please inspect your order upon reception and contact us immediately if you receive the wrong item, so that we can evaluate the issue and make it right.

What is your refund policy?

We will happily refund items that are missing, damaged or incorrect. We do not offer refunds on products that were advertised as out of date and subsequently discounted. Please refer to the section regarding missing, damaged or incorrect items and out of date items below for additional information.

Return shipping is to be paid for by the customer.

How will I be refunded?

If we offer you a refund, it will be processed back to the same payment method that you completed the purchase with. For example, if you placed your order using Afterpay then the refund will be processed back to Afterpay.

How long will the refund take to process?

Refunds generally take 3-7 business days to fully process back to the method of payment you placed your order with. This is for a number of reasons that are out of our control such as individual bank or institution processing times.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@scandicandy.com.